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If a user is asking for a feature that they know clearly does not exist at this time, what do we want to do with the user? Can we come up with a voted upon response here to direct them to the right place if this is not it?

Example Questions:

"I would like to be able to use FTP to upload images"

"I want to secure my site by category" Example

"Can SmugMug make an AppleTV App?" Example

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2 Answers

up vote 13 down vote

Stack Exchange uses the "meta" sites for feature requests about Stack Exchange, but if a question is asking about SmugMug feature requests this is not the place to do that.

We want to keep the site relevant with a Q&A style format with real world problems and questions that can actually be answered.

As such we should point them to the official SmugMug feature request forum here:

SmugMug Official Feedback Forum

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And close the question. – PearsonArtPhoto Jan 26 '12 at 14:08
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I've included this information in the proposed FAQ text: meta.smugmug.stackexchange.com/questions/15/… – ahockley Jan 26 '12 at 22:07
@ahockley - I think it makes sense to link back to the discussions threads in meta where these answers were voted up. Do you know what I am saying? Could you do that? – dpollitt♦ Jan 26 '12 at 22:10
@dpollitt Done, assuming you mean what I think you mean - I added a link to this thread from the FAQ text – ahockley Jan 26 '12 at 22:17
What if you made it similar to the photo.se? Where the entire example just links to the meta discussion? I would just edit it but I don't have edit privileges :) Eg: photo.stackexchange.com/faq – dpollitt♦ Jan 26 '12 at 23:10
up vote 2 down vote

I just noticed that there is a tag on the main site. Putting up a tag wiki on it that says the tag is not appropriate for Stack Exchange is not a good solution for that. The very existence of the tag will encourage such "questions" and most people will not notice (or will ignore) the tag description.

I've removed it from the two questions that have it now and rejected the wiki edit (sorry, Doc Walker). The tag will age away on its own in about 24 hours and I strongly suggest it does not get resurrected. If it keeps coming back, we can talk about blacklisting it altogether.

The official SmugMug support forum is definitely the right place for feature requests and if a question is posted that cannot be answered with the existing feature set, "it can't be done, but feel free to post a feature request on the official forums" is a valid answer.

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Pretty sure the wiki doc put on it was an attempt to convince folks not to use it... sorta a manual black list. I suspect we'll eventually want to think about that blacklisting. – cabbey Feb 10 '12 at 7:21
No apology is needed. I have no problem with removing the tag. Yes, I was just trying to keep folks from using it. Part of the tag excerpt instructions was to indicate where the feature request tag was appropriate. In this case it is not appropriate. – Doc Walker♦ Feb 10 '12 at 12:47

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